Frequently Asked Questions
Everything you need to know about your SPELL experience.
What is the standard shipping timeframe?
We offer worldwide shipping. Orders are typically processed within 1-2 business days, with standard delivery taking 3-7 business days depending on your location.
How do I initiate a return or exchange?
We accept returns within 30 days of delivery. Items must be in their original, unworn condition with tags attached. Simply visit our Returns Portal to start the process.
How can I ensure I select the correct size?
Each product page features a detailed size guide and 'Fit Notes' to help you decide. If you are between sizes, we generally recommend sizing up for a more comfortable fit.
What payment methods do you accept?
SPELL accepts all major credit cards (Visa, Mastercard, AMEX), PayPal, Apple Pay, and flexible financing options like Afterpay and Klarna.
Are your garments sustainably produced?
Sustainability is at our core. We prioritize organic cotton, recycled fibers, and ethical manufacturing processes to ensure our fashion has a minimal footprint on the planet.
Can I track my order once it has shipped?
Yes, once your order leaves our warehouse, you will receive a confirmation email containing a tracking number and a link to monitor your delivery in real-time.